During a major outage, our crews begin restoring service as quickly as possible once safe conditions are established. Under our priority system, repair crews typically first address problems with transmission lines and substations that serve large numbers of customers, and restore critical customers such as hospitals and public safety facilities.

While those problems are being resolved, crews also begin to work on substations and primary lines that serve many customers. Crews then target secondary lines that serve local neighborhoods. Lines and transformers within neighborhoods and the wires that connect them to homes and businesses come next—starting with areas that involve the most customers.

For more information, view our Preparation and Restoration video.